Creating Trust Online

Comodo RMM

What is Remote Monitoring and Management?

Remote Monitoring and Management (RMM) is a remote monitoring software that allows Managed Service Providers (MSPs) to monitor and manage endpoints, computers, mobile devices, and networks remotely from a centralized console.

An RMM program is deployed through an "agent" (a small software footprint), which is installed on client systems, workstations, servers, mobile devices etc.

It's these agents that send back to the MSPs information about client machines; the information includes machine status, machine health etc. Thus the MSPs, by deploying RMM tools, gather insight into client networks. They are thus able to monitor machines remotely, maintain them and keep them up-to-date and even get the machines to stay ahead of issues and resolve them remotely.

An alert (often referred to as a 'ticket') is created when one of the agents deployed on a machine/network detects a problem. This ticket is sent to the MSP. The MSP then takes the necessary action to get the issue resolved. Tickets are classified on the basis of the type of the issues and their severity; this kind of clarification helps MSPs identify issues as critical or non-critical.

Major Functions of RMM Software

  • Up-to-date information on the status and updates of the users' software and networks.
  • Furnishes the MSP with latest data and activity
  • Instant generation of tickets - once problems are identified
  • Consistent watch over of the users' network and device status and health
  • Simultaneously track multiple clients and endpoints

RMM Features & Benefits

Fast setup & deployment

Quickly import users, devices and endpoints via full LDAP and Active Directory integration.

Panoramic Control

Essential solutions are managed through one interface allowing you to view, manage and understand customer requirements like never before.

Save time & money

Automate your daily tasks and standardize existing processes to increase efficiency, improve quality-of-service and deepen customer relationships.


Built-in wizards let you create reusable processes to solve even the most complex customer issues.

Reports & Logs

Quickly generate extensive reports on discovered threats, device and endpoint events, user activity, push statistics and more.

Latest OS Support

Provide service to customers running even the latest OS builds and releases.

Get involved

Exclusive access to product forums and the MSP Consortium give you an active voice in the C1 roadmap.

No Charge

C1 tightly integrated RMM, Service Desk and Patch Management solutions are made available at no charge to all MSPs.

Coming Soon

Real-time Communication

Chat with customers in real-time and remotely apply fixes without ever leaving the console.

Comodo RMM

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