Creating Trust Online
Remote Monitoring and Management (RMM) is a remote monitoring software that allows Managed Service Providers (MSPs) to monitor and manage endpoints, computers, mobile devices, and networks remotely from a centralized console.
An RMM program is deployed through an "agent" (a small software footprint), which is installed on client systems, workstations, servers, mobile devices etc.
It's these agents that send back to the MSPs information about client machines; the information includes machine status, machine health etc. Thus the MSPs, by deploying RMM tools, gather insight into client networks. They are thus able to monitor machines remotely, maintain them and keep them up-to-date and even get the machines to stay ahead of issues and resolve them remotely.
An alert (often referred to as a 'ticket') is created when one of the agents deployed on a machine/network detects a problem. This ticket is sent to the MSP. The MSP then takes the necessary action to get the issue resolved. Tickets are classified on the basis of the type of the issues and their severity; this kind of clarification helps MSPs identify issues as critical or non-critical.
Quickly import users, devices and endpoints via full LDAP and Active Directory integration.
Essential solutions are managed through one interface allowing you to view, manage and understand customer requirements like never before.
Automate your daily tasks and standardize existing processes to increase efficiency, improve quality-of-service and deepen customer relationships.
Built-in wizards let you create reusable processes to solve even the most complex customer issues.
Quickly generate extensive reports on discovered threats, device and endpoint events, user activity, push statistics and more.
Provide service to customers running even the latest OS builds and releases.
Exclusive access to product forums and the MSP Consortium give you an active voice in the C1 roadmap.
C1 tightly integrated RMM, Service Desk and Patch Management solutions are made available at no charge to all MSPs.
Chat with customers in real-time and remotely apply fixes without ever leaving the console.
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